Challenging times call for
us to do more

During these uncertain times, whether on the front-lines or keeping safe at home, we understand that our duty to mitigate the risks of COVID-19 extends to more than just our customers but to friends, family and the communities in which we live and work.

Therefore, we are extending the benefits to our customers for a further 75 days from May 15th 2020 and in addition, we are introducing a COVID-19 Cover that’s free* of charge and is available to everyone**. This new benefit will be effective from 1st May 2020 and will provide a diagnosis benefit of KES 10,000 for all applicants up to 30th June 2020.

Registration has ended

Learn more about the Free COVID-19 Cover

What is corona?

Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

What is COVID-19?

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019. COVID-19 is now a pandemic affecting many countries globally.

Masks On!!! Remember to always wear a mask when going out in public.

Protecting Yourself

What can I do to protect myself and prevent the spread of COVID-19?

Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. Most countries around the world have seen cases of COVID-19 and many are experiencing outbreaks. Authorities in China and some other countries have succeeded in slowing their outbreaks. However, the situation is unpredictable so check regularly for the latest news.

You can reduce your chances of being infected or spreading COVID-19 by taking some simple precautions:

Wash your hands

Wash your hands

Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water. Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.

Keep your distance

Keep your distance

Maintain at least 1 meter (3 feet) distance between yourself and others. Why? When someone coughs, sneezes, or speaks they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person has the disease.

Avoid crowds

Avoid crowds

Avoid going to crowded places. Why? Where people come together in crowds, you are more likely to come into close contact with someone that has COIVD-19 and it is more difficult to maintain physical distance of 1 meter (3 feet).

Hands off your face

Hands off your face

Avoid touching eyes, nose and mouth. Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and infect you.

Cover your mouth and nose

Cover your mouth and nose

Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately and wash your hands. Why? Droplets spread virus. By following good respiratory hygiene, you protect the people around you from viruses such as cold, flu and COVID-19.

Stay home

Stay home

Stay home and self-isolate even with minor symptoms such as cough, headache, mild fever, until you recover. Have someone bring you supplies. If you need to leave your house, wear a mask to avoid infecting others. Why? Avoiding contact with others will protect them from possible COVID-19 and other viruses.

Seek medical attention

Seek medical attention

If you have a fever, cough and difficulty breathing, seek medical attention, but call by telephone in advance if possible and follow the directions of your local health authority. Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.

Stay informed

Stay informed

Keep up to date on the latest information from trusted sources, such as WHO or your local and national health authorities. Why? Local and national authorities are best placed to advise on what people in your area should be doing to protect themselves.

Symptoms of Coronavirus (COVID-19)

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

Symptoms can appear 2-14 days after you are exposed to the virus that causes COVID-19.

If you have these signs or symptoms

Call 719 or USSD *719#

  • Fever
  • Shortness of breath
  • Coughing symptom

Frequently Asked Questions

This a 24-Hour insurance cover that provides a diagnosis benefit to the General Public to help cover the unexpected costs arising from COVID-19.

The insurance cover is only valid within Kenya and will commence on 1st May 2020 to 30th June 2020 unless further extended at the discretion of Prudential.

Customers must enrol on Prudential’s website and provide valid contact information in order to be enrolled into the benefit. Enrolments must be received by May 31st 2020.

If you are diagnosed with the COVID-19 virus, a lumpsum benefit of KES 10,000 will be paid to you. This benefit will be paid subject to submission of proof of diagnosis and verification by Prudential.

You are not eligible for cover if:

  • Diagnosis occurring prior to 1st May 2020
  • Should you have had symptoms of the COVID-19 virus prior to 1st May 2020.
  • If you were diagnosed before the start date and “relapsed” during the benefit period.
  • A recurrent diagnosis where the benefit has already been paid against this benefit.
  • You must be at least 18 years of age and should not exceed 65 years of age.
  • You must provide a valid National ID number or Passport number.
  • You must fill out the registration form on Prudential's website with accurate and valid information.
  • You must be a Kenyan citizen or Kenyan resident.
  • You must not be an existing Prudential customer.

No premium is payable for these benefits. Prudential will pay the premium on behalf of the members.

Notification must be submitted to Prudential via email at or WhatsApp on either 0729 442 173 or 0740 031 053

Notification must be done within seven days of the diagnosis.

The claim notification should be accompanied by the following documents:

  • Certified copy of identity documents (ID/Passport) of the member.
  • Official diagnosis report signed and stamped from an accredited hospital.
  • Any other document or reports which Prudential deems important to assess the claim.

You will receive the cash benefit via Mobile Money on the mobile number provided at registration.

You can view or download the Terms and Conditions here

Free COVID-19 Cover Terms and Conditions


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